Terms and Conditions

1.What this service is

OperadorPT is an application for coordinating the daily work of teams across one or more locations: tasks that recur per shift, instructions translated into the language of whoever performs them, incident logging, and export of the history. It is a tool for organising work and keeping records.

It is not a consultancy service and it does not provide legal, health, or food-safety advice. Having a checklist completed inside the tool does not, in itself, replace compliance with the legal obligations applicable to your sector, nor does it guarantee passing any inspection. Responsibility for defining what must be done, and for verifying that it was done, remains with whoever operates the establishment.

2.Account and access

Using the service requires an account tied to a valid email address. Whoever creates the organization becomes its owner and may invite other people, assigning them a manager or staff role. Each role sees and can do different things.

You are responsible for keeping access to your account secure and for not sharing sign-in links. If you suspect someone has entered your account, you can close sessions open on other devices from within the application, and you should tell us.

3.Plans, prices, and payment

There is a free plan, with limits, and paid plans — Starter and Standard — charged monthly and per location. Each plan has its own limits on active locations, task templates per location, and exports per month; the limits in force are shown on the pricing page and inside the application.

The prices shown include VAT at the applicable statutory rate.

The subscription renews automatically at the end of each monthly period, until cancelled. Payment is processed by a payment service provider; card details are entered with them and never pass through us.

If a payment fails, the subscription may enter a remediation state for a short period before paid access is suspended. In that case data is not deleted: the account reverts to the free plan limits.

4.Cancellation and right of withdrawal

You may cancel the subscription at any time. Cancellation takes effect at the end of the period already paid for, during which the service remains available; there is no pro-rata refund of the part of the month already elapsed, except where the law requires one.

If you contract as a consumer, and not in the exercise of a professional activity, you have a right of withdrawal within fourteen days of entering into the contract, under Article 10(1)(a) of Decree-Law 24/2014 of 14 February. If you expressly ask for the service to start immediately, you may be charged the proportion corresponding to what was used before withdrawing.

Cancelling needs no contact with support: in Account, on the “Current plan” card, the “Manage automatic billing” button opens the billing portal where the subscription ends. The date until which the service stays available is the one that same page shows under “Current period until”. If you pay month by month there is no automatic renewal and no portal: access ends when the paid month ends, and to cancel you simply do not pay the next month.

When you subscribe, we ask you to expressly request that the service begin during the fourteen-day period, as Article 15(1) of the same decree requires. We record that request and the date it was made, and you can check it in Account. The proportion referred to above is calculated on the basis of the total contract price (Article 15(2) and 15(3)).

If you did not expressly request that start, you bear no cost for the service supplied during the withdrawal period (Article 15(5)(a)). And because the subscription is monthly and renewable, it is not a service supplied in full: the exclusion in Article 17(1)(a) does not apply.

To withdraw, send us an unequivocal statement that you are withdrawing from the contract, from the account email address, to support@operadorpt.pt, with the subject “Livre resolução”. Just write that you wish to withdraw and give the account email; we confirm receipt in writing.

5.What is expected of you

When you enter data about the people on your team — who completed which task, at what time, with what remarks — it is your company that decides on that processing, and it is your company’s duty to have a basis for it and to inform the people involved. Do not use the tool for monitoring that goes beyond what coordinating the work justifies.

• Do not upload unlawful content, nor files unrelated to the operation being recorded.
• Do not attempt to access another organization’s data, circumvent plan limits, or probe the service for weaknesses without written authorisation.
• Do not use the service in a way that degrades its operation for other customers.

6.Your data remains yours

The content you enter — tasks, records, incidents, files — remains yours. We do not use it for any purpose other than providing the service to you, and we do not transfer it to third parties for commercial purposes. You may request a copy of your data, or its deletion, from the support address.

The OperadorPT software, brand, and presentation remain the property of whoever operates the service, and a subscription transfers none of those rights.

7.Availability and limits of liability

We do what we can to keep the service available, but it is not sold with a guaranteed service level. There may be interruptions for maintenance, and there may be faults. Where these are foreseeable, we give advance notice.

To the extent permitted by law, liability for damages arising from use of the service is limited to the amount paid in the twelve months preceding the event giving rise to it. Nothing in these terms excludes liability for wilful misconduct, gross negligence, or damages that the law does not permit to be excluded — in particular the rights afforded to consumers.

8.Suspension and closure

We may suspend or close access in the event of serious breach of these terms, in particular unlawful use or attempts to access other organizations’ data. Except where the severity does not allow it, we give notice first and an opportunity to put things right.

You may close your account whenever you wish. Before doing so, export whatever you want to keep: after deletion the records are not recoverable.

9.Changes, governing law, and contact

These terms may change. If a change is material, we give notice by email before it takes effect, and the date at the top of the page changes with it. Continuing to use the service after that counts as acceptance.

Portuguese law applies, and the competent court is that of the courts of the registered seat of the entity operating the service, without prejudice to the forum the law imposes for consumers. Consumer disputes may be submitted to a legally competent alternative dispute resolution body.

The channels for filing a complaint and the identification of the competent alternative dispute resolution body are on the complaints book page.

These terms are drafted in Portuguese and also made available in English and Spanish. In the event of any discrepancy between versions, the Portuguese version prevails; the translations are provided for convenience.

For any question about these terms: support@operadorpt.pt.

• Complaints book